GDPR Information

Last Updated: June 4, 2026

This page provides information about how frost-moose complies with the General Data Protection Regulation (GDPR) and your rights under this regulation.

1. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contractual necessity: To fulfill our obligations under service agreements
• Legitimate interests: For business operations, fraud prevention, and service improvement
• Legal compliance: To meet regulatory and legal requirements

2. Your Rights Under GDPR

As a data subject, you have the following rights:

2.1 Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.

2.2 Right to Rectification

You can request that we correct inaccurate or incomplete personal data.

2.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.

2.4 Right to Restriction of Processing

You can request that we limit the processing of your personal data in specific situations.

2.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

2.6 Right to Object

You can object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

2.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time.

2.8 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

3. Data Controller Information

The data controller responsible for your personal data is:

frost-moose
Level 14, 89 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]

4. Data Protection Officer

For questions regarding data protection, you may contact our data protection representative at: [email protected]

5. International Data Transfers

When transferring data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Binding Corporate Rules where applicable

6. Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, typically:

• Inquiry and contact data: 3 years from last contact
• Service agreements: Duration of the contract plus 7 years for legal compliance
• Marketing communications: Until consent is withdrawn
• Website analytics: 26 months

7. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

8. Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

9. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and, where required, notify the relevant supervisory authority within 72 hours.

10. Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Subject line: "GDPR Rights Request"

We will respond to your request within one month of receipt. This period may be extended by two additional months where necessary, taking into account the complexity of your request.

11. Updates to This Information

We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates.